Shipping Policy

Last Updated: August 18, 2026

At Valeqa, we aim to provide a smooth and reliable delivery experience for our customers across the United Arab Emirates (UAE).

1. Delivery Area

We currently offer delivery across the United Arab Emirates, subject to courier availability and serviceable locations.

2. Processing Time

Orders are normally processed within 1–2 business days after confirmation.

During busy periods, promotions, holidays, or unforeseen circumstances, processing may take longer.

3. Delivery Time

Estimated delivery time within the UAE is generally 2–5 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may occasionally offer free shipping promotions on selected products or orders.

5. Cash on Delivery (COD)

Valeqa may offer Cash on Delivery (COD) for eligible UAE orders.

For COD orders, payment must be made to the courier upon delivery.

Please provide a valid phone number and accurate delivery address to avoid delays or failed delivery attempts.

6. Order Tracking

When available, tracking information may be provided after your order has been shipped.

You can use the tracking information to monitor the progress of your delivery.

7. Delivery Delays

Although we work with delivery partners to provide timely service, Valeqa is not responsible for delays caused by:

• Incorrect or incomplete delivery information.

• Customer being unavailable at the delivery address.

• Courier-related delays.

• Weather or natural events.

• Public holidays.

• Unexpected operational or logistical issues.

If your order is delayed, please contact us and we will do our best to assist you.

8. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for a re-delivery where applicable.

9. Failed Delivery or Refused Orders

If a customer refuses a confirmed COD order without a valid reason, Valeqa reserves the right to restrict or disable COD availability for future orders.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number along with clear photos or video of the issue.

For more information, please review our Return and Refund Policy.

11. Contact Us

If you have questions about your shipment or delivery, please contact Valeqa through the contact information provided on our website.

Please include your order number when contacting us so we can assist you quickly.